Keeping waste pipes clear, and clearing blocked baths, basins, sinks, toilets and drains - 
it is the tenant's responsibility to keep waste pipes clear from blockages. Tenants should try to clear any blockages with a plunger or suitable cleaning agent.If a blockage remains after doing this they can contact us and we will clear it for free - unless the blockage has been caused by misuse* where we will recharge the cost 
(see details below).
Tenants are responsible for the following work and repairs:
- Cleaning and removing limescale from baths, sinks, basins, taps and shower heads
- Replacing plugs and chains to baths, basins and sinks
- Repairing tenant installed items (eg shower, extra tiles)
We will carry out the following repairs: 
- Renewing wall tiles and seals around baths, basins, sinks and showers
- Tap washer replacement
Basins and sinks
Waste to sink/basin is blocked - thetenant should try to clear blockages with a plunger or suitable cleaning agent. If a blockage remains after doing this they can contact us and we will clear it for free, unless the blockage has been caused by misuse* (see below).
*Blocked sink waste pipe due to hot fat/misuse - the tenant is responsible for this work - we will recharge the cost to you if you have called us out to fix it.
Tenants are responsible for the following work and repairs:
- Cracked wash basin due to object dropped in it
- Trap to sink/basin damaged
We will carry out the following repairs:
- Waste to sink/basin is leaking
- Sealant around sink/basin and wall/water seepage
- Chrome waste fitting to sink/basin damaged
- Basin is loose
- Pedestal to basin is cracked or damaged
- Sink top loose
Baths
Bath is blocked - thetenant should try to clear blockages with a plunger or suitable cleaning agent. If a blockage remains after doing this they can contact us and we will clear it for freeunless the blockage has been caused by misuse* (see below).
*Blocked bath due to misuse - the tenant is responsible for this work - we will recharge the cost to you if you have called us out to fix it.
We will carry out the following repairs:
- Trap to bath is damaged
- Water leaking under bath
- Chrome waste fitting to bath is damaged
- Sealant around bath/water seeping between shower and wall
- Bath is loose
- Bath panel is loose
Showers
Shower waste is blocked - thetenant should try to clear blockages with a plunger or suitable cleaning agent. If a blockage remains after doing this they can contact us and we will clear it for freeunless the blockage has been caused by misuse* (see below).
*Blocked shower waste due to misuse - the tenant is responsible for this work - we will recharge the cost to you if you have called us out to fix it.
Shower head blocked - tenants should try to clear the blockage themselves by thorough cleaning. If it remains blocked after this the tenant should contact us and we will fix it for free.
Tenants are responsible for the following work and repairs:
- Shower over bath (fitted by tenant) is damaged or not working
- Shower curtain is damaged or missing -New tenants will have a shower curtain installed by the council. After this point tenants will be responsible for maintaining or replacing it
We will repair the following damage but will recharge the cost to the tenant:
- Shower head damaged
- Sliding shower holder is damaged
- Shower tray and waste unit damaged
We will carry out the following repairs:
- Electric shower not working properly
- Sealant around shower/water seeping between shower and wall
- Hose is damaged
- Mixing valve is not working properly
- Shower curtain rail is broken
- Shower curtain rail is loose
- Shower cord is broken
Toilets
Taking action to prevent toilet from becoming blocked and/or try to clear if it does become blocked - tenants will only be expected to clear a blocked toilet pan. If the drainage system is blocked call the council for it to be repaired for free, unless it has become blocked due to misuse* (see below).
*Blocked toilet due to nappy, toy, baby wipes, hand towels, paper towels, sanitary products or other non-flushable items - if the drainage system is blocked by an item which is non-flushable, we will clear the blockage and the cost will be recharged to the tenant.
Tenants are responsible for the following work and repairs:
- Replacing flush chains and handles
- Cleaning and removing limescale from toilet pans
- Toilet seat damaged or broken
We will carry out the following repairs:
- Repairs to cistern, overflow and flush system
- Toilet leaking or loose
